Frequently Asked Questions?
What locations do you currently serve? Lincoln Nebraska only.
What days can i order delivery and pickup? We deliver and pickup on Friday and Saturday 9am-5pm. We make some exceptions for convenience.
Is there a charge for delivery and pickup? No, the delivery and pickup is FREE, as long as the pickup and drop off are in Lincoln NE.
What types of payments do you accept? Mastercard, Visa, AMEX, Discover
What days are delivery? Fridays and Saturdays 8-5pm. Contact us for anything outside of this window.
Is there a cancelation fee? Order cancellation that is made within 24 hours prior to the day of delivery is subject to a 25% fee of the selected rental package that is billed to the customer’s credit card.
What if I miss my delivery driver? Delivery or pick-up that is missed or cancelled the day of the scheduled time is subject to a 50% fee of the selected rental package, that is billed to the customer’s credit card. Call us if you have scheduling conflicts.
What is the process to rent Grizzly Totes? Select a tote rental package, select a delivery date and pickup date. We will call a few days ahead of delivery to verify the time. Once your rental end date nears, we will call to verify pickup time.
What is the cleaning security deposit for? A refundable deposit that is returned if totes and cart are returned in clean working order. If several totes or the cart have not been cleaned as stated in terms and conditions, the cleaning security deposit will not be returned. We will take photos for verification.
How to return the totes? Shake out the totes of any loose particles, wipe the totes clean and check bottom, remove any tags, stacked and on level ground no higher than 20 totes.
Do you accept phone call rentals? Yes we can setup your order through a phone call, but we prefer you to schedule online.
Does my payment information get retained on this site? No. By design, The payment gateway gives the information directly to the payment processor. We design our payment gateway plugins to ensure credit card data never enters or passes through our website’s database.
What is the size of the Grizzly Tote? Tote dimensions: EXTERIOR DIMENSIONS: 27 X 17 X 12"
Can I keep the totes longer than my rental period? Yes, depending on the package you rented there is an additional charge for extra weeks, and also an extension deadline. Please refer to pricing, terms and conditions.